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L.L.Bean Beats Amazon.com, Once Again, For Best Customer Service

Aug 16, 2017 | Amazon.com, E-commerce, Forbes Contributions

L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon.com. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics’ annual...

Breaking Up With Amazon Prime Isn’t Hard To Do, According To 35 Million Shoppers

Jun 29, 2017 | Amazon.com, E-commerce, Forbes Contributions, Retail

With Amazon’s planned acquisition of Whole Foods signifying another step forward in its path to retail domination, one must ask: who isn’t enamored with Jeff Bezos & Co. at this point? With all due respect to Amazon, it seems that plenty of people are...

Consumer Snapshot for June 2017: What Do Shoppers Think About Same Day Delivery?

Jun 21, 2017 | Consumer Snapshot, E-commerce, Economy

This month’s Consumer Snapshot video is a brief look at consumer confidence and practical purchase intentions. For June, we are also evaluating the importance of several online shopping features, including same day delivery. Highlights from the June 2017...

Fung Analysis: Amazon Yet to Crack the Menswear Market

Mar 29, 2017 | Amazon.com, Apparel, E-commerce, Retail

Report Compares Amazon with Kohl’s, Walmart, and Macy’s and Identifies Relative Strength and Positioning of Each Retailer Compared to Amazon Deborah Weinswig, a top-ranked global retail analyst, and her team recently released a special report titled,...

Shoptalk 2017: Three Key Trends

Mar 24, 2017 | E-commerce, Marketing, Media Influence, ProsperChina

The Shoptalk 2017 Conference was held recently in Las Vegas, and Pam Goodfellow, Prosper’s Principal Analyst and Consumer Insights Director, was in attendance. Below, she recaps some of the hot topics discussed by more than 300 speakers representing leaders...

For Brands And Retailers, The Past Is Not The Future

Mar 20, 2017 | E-commerce, Groceries, Marketing, Retail

From Forbes.com on March 20, 2017… The retail grocery industry appears to be in a state of change. Consumer data trend insights show that for grocery retailing, the past is not the future. On February 8th, Aldi announced that during 2017, it will invest $3 billion for...
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