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L.L.Bean Beats Amazon.com, Once Again, For Best Customer Service

Aug 16, 2017 | Amazon.com, E-commerce, Forbes Contributions

L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon.com. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics’ annual...

Breaking Up With Amazon Prime Isn’t Hard To Do, According To 35 Million Shoppers

Jun 29, 2017 | Amazon.com, E-commerce, Forbes Contributions, Retail

With Amazon’s planned acquisition of Whole Foods signifying another step forward in its path to retail domination, one must ask: who isn’t enamored with Jeff Bezos & Co. at this point? With all due respect to Amazon, it seems that plenty of people are...

Fung Analysis: Amazon Yet to Crack the Menswear Market

Mar 29, 2017 | Amazon.com, Apparel, E-commerce, Retail

Report Compares Amazon with Kohl’s, Walmart, and Macy’s and Identifies Relative Strength and Positioning of Each Retailer Compared to Amazon Deborah Weinswig, a top-ranked global retail analyst, and her team recently released a special report titled,...

Fung Analysis: The “Recycling” Of Department-Store Shoppers — And Why Amazon Could Gain From Macy’s Closures

Mar 21, 2017 | Amazon.com, Retail

Deborah Weinswig, a top-ranked global retail analyst who writes about retail and tech, recently authored “The ‘Recycling’ Of Department-Store Shoppers — And Why Amazon Could Gain From Macy’s Closures” for Forbes.com. In the article,...

In Its Battle With Amazon, Best Buy Gets A Fighting Chance From Shoppers

Mar 7, 2017 | Amazon.com, E-commerce, Electronics, Retail

From Forbes on March 6, 2017: It’s been five years since Best Buy unwittingly acquired the “showroom” moniker thanks to online-upstart-turned-serious-competitor Amazon.com. I’ve previously detailed the showroom showdown between the two...

Amazon Prime Risk: Prosper Releases Guide to Understanding Amazon Prime Members

Mar 1, 2017 | Amazon.com, Apparel, Electronics, Groceries, Home Improvement, Retail, Toys

Worthington, OH – 3/1/2017 Prosper Insights & Analytics™, a leading provider of business intelligence solutions, has released a new report available for purchase titled, “Prime Risk: A Retailer’s Guide to Understanding Amazon Prime...
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