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Customer Service Champions: L.L.Bean Gets Top Honors, Edges out Amazon for Third Year in a Row

Prosper Insights & Analytics has released the 2016 Customer Service Champions, marking the fourth year that consumers – in their own words – have honored retailers for service excellence.

Prosper Insights July 24, 2017 General, Retail No Comments Read more

In Its Battle With Amazon, Best Buy Gets A Fighting Chance From Shoppers

From Forbes on March 6, 2017: It’s been five years since Best Buy unwittingly acquired the “showroom” moniker thanks to online-upstart-turned-serious-competitor Amazon.com. I’ve previously detailed the showroom showdown between the two electronics giants as well as Best Buy’s issues converting

Prosper Insights March 7, 2017 Amazon.com, E-commerce, Electronics, Retail Read more

Lowe’s Poised As Successor To The Sears Appliance Empire

From Forbes on April 26, 2016: With speculation about the future of Sears Holdings running rampant among analysts and amid news of additional store closures, one has to wonder which retailers might step up with shoppers should a Sears shutdown become a

Prosper Insights April 26, 2016 Analytics, Retail Read more

Millennials Say Amazon.com Provides Best Customer Service, Boomers Disagree

From Forbes.com: While consumers overall recently voted L.L.Bean the best in customer service, if you ask a Millennial, he or she will likely disagree. New analysis from Prosper’s Customer Service Champions ranking reveals a vast disparity between two of the most

Prosper Insights April 9, 2015 Analytics, Retail Read more

L.L.Bean Boots Amazon.com From Customer Service Champion Pedestal

From Forbes.com: Amazon.com, retail disruptor extraordinaire, has just been given the boot. The Bean Boot. Crowning 2013’s inaugural list of Customer Service Champions, Amazon slipped to second position in 2014, behind L.L.Bean (the former #2). Prosper Insights & Analytics’ 2014 Customer Service

Prosper Insights April 8, 2015 Analytics, Retail Read more

Prosper Insights & Analytics Releases “Holiday 2014: Retailers to Watch” at Morgan Stanley Global Consumer and Retail Conference

Updated to include video 11/20: Worthington, OH – 11/18/2014 Prosper Insights & Analytics, a leading provider of advanced business intelligence, released the Holiday 2014: Retailers to Watch at the Morgan Stanley Global Consumer and Retail Conference today. Pam Goodfellow, principal analyst for

Prosper Insights November 18, 2014 Holiday, Retail Read more

Amazon, Costco, Macy’s, Gap Shoppers Forecast Bright Outlooks For Holiday Spending

With the back-to-school season winding down, it’s about that time of year for shoppers to look forward to the winter holidays. And while it may seem premature to preempt Halloween with the holiday discussion, last year one in five began

Prosper Insights September 4, 2014 Economy, Holiday, Retail, Uncategorized Read more

Shoppers Explain Where Target Went Off-Target

Consumers may forgive, but they will not forget. Unfortunately in Target’s case, shoppers are slow to even muster up that forgiveness. With its holiday data breach impacting every level of Target’s organization, one must look to the most important piece

Prosper Insights May 28, 2014 Analytics, Apparel, Data Security, E-commerce, Retail Read more

How Can Amazon Raise Prime Membership Rates Without Alienating Shoppers?

Amazon.com may be finally facing a worthy adversary in the retail arena: itself. The online giant recently announced its intent to increase the $79 annual fee on its popular Prime membership by $20 to $40, but our consumer insights suggest

Prosper Insights February 19, 2014 E-commerce, Electronics, Retail Read more

Amazon Sets The Standard For Shopper Security While Target Struggles

When we released our predictions for Holiday Winners and Losers in November, Target was poised for a “win” in a not-so-robust, hyper-competitive season of shopping. With a nice mix of heavy-spending Gen X-ers as well as a base of those covetable

Prosper Insights January 29, 2014 Analytics, Retail Read more
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