[et_pb_section bb_built=”1″ admin_label=”section”][et_pb_row admin_label=”row” background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”3.0.51″][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.65″ background_layout=”light” text_orientation=”left” border_style=”solid”] The 2016 Customer Service Champions Report from Prosper Insights & Analytics was featured on the Today Show on August 18, 2017. For more information: [/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row background_position=”top_left” background_repeat=”repeat” background_size=”initial”][et_pb_column
Consumer Snapshot for August 2017: Back-to-School Shopper Insights
This month’s Consumer Snapshot video is a brief look at consumer confidence and practical purchase intentions. For August, we also highlight our annual Back-to-School insights on planned spending and online shopping trends, which we collected with the National Retail Federation.
L.L.Bean Beats Amazon.com, Once Again, For Best Customer Service
L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon.com. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics’
High Consumer and Business Confidence Levels Bode Well for Second Half of 2017
High consumer and business confidence levels bode well for second half of 2017, according to Fung analysis of Prosper’s latest insights