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customer service champions

L.L.Bean Beats Amazon.com, Once Again, For Best Customer Service

L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon.com. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics’

Prosper Insights August 16, 2017 Amazon.com, E-commerce, Forbes Contributions No Comments Read more

Customer Service Champions: L.L.Bean Gets Top Honors, Edges out Amazon for Third Year in a Row

Prosper Insights & Analytics has released the 2016 Customer Service Champions, marking the fourth year that consumers – in their own words – have honored retailers for service excellence.

Prosper Insights July 24, 2017 General, Retail No Comments Read more

Which Three Retailers Bridge The Generation Gap For Customer Service Excellence?

From Forbes on April 5, 2016: While L.L.Bean ranked supreme among this year’s Customer Service Champions overall, younger shoppers certainly express a difference of opinion. New analysis of Prosper Insights & Analytics’ 2015 Customer Service Champions reveals that both the Millennial

Prosper Insights April 5, 2016 Analytics, Retail, Uncategorized Read more

L.L.Bean, Amazon And Nordstrom Are Customer Service Champions, According To Consumers

From Forbes on March 29, 2016: It’s an Amazon, Amazon, Amazon, Amazon world, but one retailer continues to top the online giant when it comes to shopper experience. For the second year in a row, outdoor outfitter L.L.Bean tops the list

Prosper Insights March 29, 2016 Analytics, Retail, Uncategorized Read more

L.L.Bean Boots Amazon.com From Customer Service Champion Pedestal

From Forbes.com: Amazon.com, retail disruptor extraordinaire, has just been given the boot. The Bean Boot. Crowning 2013’s inaugural list of Customer Service Champions, Amazon slipped to second position in 2014, behind L.L.Bean (the former #2). Prosper Insights & Analytics’ 2014 Customer Service

Prosper Insights April 8, 2015 Analytics, Retail Read more
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