L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon.com. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics’
Breaking Up With Amazon Prime Isn’t Hard To Do, According To 35 Million Shoppers
While Amazon Prime memberships continue to grow, an estimated 35 million consumers have quit Prime – and are looking to competitors for their shopping needs.
More Than 75% Of Macy’s Shoppers Visited Amazon For The Holidays
From Forbes on January 24, 2017: With Macy’s wrapping up the 2016 holiday season with yet another sub-par performance, it seems the beleaguered department store can sum up its shopper sentiment with one statement: to Amazon we shall go! According
Amazon Is Shoppers’ Top Destination For Holiday Gifts, Increasing Lead Over Walmart
From Forbes on December 15, 2016: With the holiday shopping season entering the home stretch, it seems that Amazon.com will be the Grinch who stole Christmas from competing retailers this year. According to the Prosper Insights & Analytics December survey
Amazon Intel from Fung & Prosper
Columbus, Ohio and New York — November 17, 2016 Prosper Insights & Analytics™, a leading provider of business intelligence solutions, and international think tank Fung Global Retail & Technology announced today that they have expanded their strategic alliance to include
Wal-Mart’s Dot Com Dilemma Won’t Be Solved By Jet.com
From Forbes on August 12, 2016: The recent record-setting acquisition of e-commerce start-up Jet.com has certainly given Wal-Mart Stores its fair share of headlines lately. The deal, which is still subject to regulatory approval, has been heralded as Wal-Mart’s strike back
Here’s How The Jet.com Buying Experience Stacks Up Against Amazon
From Forbes on June 21, 2016: It’s been nearly a year since Jet.com, a direct challenger to the Amazon.com e-commerce empire, launched onto the retail scene. And over this relatively short time period, Jet.com has dropped its initial membership model, instead
Amazon Prime Reaches Peak Membership: Why Target Should Worry
From Forbes on June 2, 2016: At the recent Shoptalk commerce event, Jason Goldberger, Target’s Chief Digital Officer and President of Target.com, spoke about his customers’ point of view regarding on-demand delivery, insisting that instead of an immediate gratification shipment, Target guests
Shoppers Voice Their Opinions About The Amazon ‘Experience’
From Forbes on May 23, 2016: Amazon. Without a doubt, whether spoken of directly, implied, or outright avoided, one of the top buzzwords at the recent Shoptalk retail conference was the name of Jeff Bezos’ online powerhouse, which shoppers have
The Hidden Danger In Brick And Mortar Customer Files: Amazon Prime Members
From Forbes on April 27, 2016: Retailers have become very adept at mining customer transaction files looking for some obscure data point that may help them become more knowledgeable about their customers. However, hidden from these instore shopper analytics are all