From Forbes on April 26, 2016: With speculation about the future of Sears Holdings running rampant among analysts and amid news of additional store closures, one has to wonder which retailers might step up with shoppers should a Sears shutdown become a
The Digital Shopper Showdown: Amazon Versus Jet.com
From Forbes on April 14, 2016: When we first addressed Jet.com, the start-up had just launched with many speculating that this site, with its complex pricing algorithms, vast assortment, and low-threshold free shipping, could give Jeff Bezos & Co. over at
Which Three Retailers Bridge The Generation Gap For Customer Service Excellence?
From Forbes on April 5, 2016: While L.L.Bean ranked supreme among this year’s Customer Service Champions overall, younger shoppers certainly express a difference of opinion. New analysis of Prosper Insights & Analytics’ 2015 Customer Service Champions reveals that both the Millennial
Kohl’s Has A Millennial Problem
From Forbes on February 24, 2016: What’s wrong at Kohl’s? While the department store responded to a weak holiday quarter with a round of pink slips, the answer more likely lies with its shoppers. Using the consumer intelligence collected by Prosper Insights,
Millennials May Shop Walmart, But They Don’t Love Walmart
From Forbes on July 27, 2015: Fact: Millennials shop Walmart. Well, lots of people shop Walmart; the big discounter didn’t grow to be one of the world’s largest retailers without any shoppers. While this fact isn’t exactly headline news, it did
Why Walmart’s Shipping Pass May Win With Shoppers
From Forbes on June 22, 2015: In the battle of every retailer versus Amazon.com, Walmart is preparing to take direct aim at the latter’s popular Prime membership program this summer with the introduction of Shipping Pass. For $50 a year –
Millennials Say Amazon.com Provides Best Customer Service, Boomers Disagree
From Forbes.com: While consumers overall recently voted L.L.Bean the best in customer service, if you ask a Millennial, he or she will likely disagree. New analysis from Prosper’s Customer Service Champions ranking reveals a vast disparity between two of the most
Consumer Snapshot – April 2014
Latest consumer discoveries for April 2014. For more: www.ConsumerSnapshot.com
Millennials Have Higher Job Satisfaction Than Boomers, But Boomers Lead Happier Lives
Millennials’ Satisfaction with Their Jobs Doesn’t Increase Overall Happiness Worthington, OH – July 30, 2013 Two in five (38.6%) Americans are satisfied with their current job situation according to a Prosper Insights & Analytics™ analysis of the latest American Pulse™
Holiday 2013 Spending Preview: Will Millennials Save The Season?
Listen closely…can you hear that? It’s the terrified screams from millions of children enjoying their summer breaks as retailers pound a [premature] Back-to-School drumbeat to get the second largest shopping season of the year underway. And when schools return to