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E-commerce

L.L.Bean Beats Amazon.com, Once Again, For Best Customer Service

L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon.com. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics’

Prosper Insights August 16, 2017 Amazon.com, E-commerce, Forbes Contributions No Comments Read more

Breaking Up With Amazon Prime Isn’t Hard To Do, According To 35 Million Shoppers

While Amazon Prime memberships continue to grow, an estimated 35 million consumers have quit Prime – and are looking to competitors for their shopping needs.

Prosper Insights June 29, 2017 Amazon.com, E-commerce, Forbes Contributions, Retail No Comments Read more

Consumer Snapshot for June 2017: What Do Shoppers Think About Same Day Delivery?

This month’s Consumer Snapshot video is a brief look at consumer confidence and practical purchase intentions. For June, we are also evaluating the importance of several online shopping features, including same day delivery.

Prosper Insights June 21, 2017 Consumer Snapshot, E-commerce, Economy No Comments Read more

Fung Analysis: Amazon Yet to Crack the Menswear Market

Report Compares Amazon with Kohl’s, Walmart, and Macy’s and Identifies Relative Strength and Positioning of Each Retailer Compared to Amazon Deborah Weinswig, a top-ranked global retail analyst, and her team recently released a special report titled, “Deep Dive: US Consumer Survey—Amazon

Prosper Insights March 29, 2017 Amazon.com, Apparel, E-commerce, Retail Read more

Shoptalk 2017: Three Key Trends

The Shoptalk 2017 Conference was held recently in Las Vegas, and Pam Goodfellow, Prosper’s Principal Analyst and Consumer Insights Director, was in attendance. Below, she recaps some of the hot topics discussed by more than 300 speakers representing leaders redefining

Prosper Insights March 24, 2017 E-commerce, Marketing, Media Influence, ProsperChina Read more

For Brands And Retailers, The Past Is Not The Future

From Forbes.com on March 20, 2017… The retail grocery industry appears to be in a state of change. Consumer data trend insights show that for grocery retailing, the past is not the future. On February 8th, Aldi announced that during 2017, it

Prosper Insights March 20, 2017 E-commerce, Groceries, Marketing, Retail Read more

In Its Battle With Amazon, Best Buy Gets A Fighting Chance From Shoppers

From Forbes on March 6, 2017: It’s been five years since Best Buy unwittingly acquired the “showroom” moniker thanks to online-upstart-turned-serious-competitor Amazon.com. I’ve previously detailed the showroom showdown between the two electronics giants as well as Best Buy’s issues converting

Prosper Insights March 7, 2017 Amazon.com, E-commerce, Electronics, Retail Read more

More Than 75% Of Macy’s Shoppers Visited Amazon For The Holidays

From Forbes on January 24, 2017: With Macy’s wrapping up the 2016 holiday season with yet another sub-par performance, it seems the beleaguered department store can sum up its shopper sentiment with one statement: to Amazon we shall go!  According

Prosper Insights January 24, 2017 Amazon.com, E-commerce, Holiday, Retail Read more

Amazon Is Shoppers’ Top Destination For Holiday Gifts, Increasing Lead Over Walmart

From Forbes on December 15, 2016: With the holiday shopping season entering the home stretch, it seems that Amazon.com will be the Grinch who stole Christmas from competing retailers this year. According to the Prosper Insights & Analytics December survey

Prosper Insights December 15, 2016 Amazon.com, E-commerce, Holiday, Retail Read more

New Prosper Index Shows E-Commerce Loyalty Down for Macys.com, Flat for Target.com

Worthington, Ohio—9/13/2016—Prosper Insights & Analytics™ has launched the E-Commerce Preference Index which is part of Prosper’s Digital Shopper InsightCenter™. A recent analysis of the index suggests that while Macy’s has committed to doing more online, preference is down year-over-year for

Prosper Insights September 13, 2016 Amazon.com, Analytics, Business, E-commerce, Retail Read more
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