The month of February started with disruption in the stock market, pushing Consumer Confidence down from January. This market force was offset by consumers’ positive of how they will be affected by the new Tax Cuts and Jobs Act (TCJA).
L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon.com. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics’
While Amazon Prime memberships continue to grow, an estimated 35 million consumers have quit Prime – and are looking to competitors for their shopping needs.