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L.L.Bean Beats Amazon.com, Once Again, For Best Customer Service

L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon.com. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics’

Prosper Insights August 16, 2017 Amazon.com, E-commerce, Forbes Contributions No Comments Read more

Customer Service Champions: L.L.Bean Gets Top Honors, Edges out Amazon for Third Year in a Row

Prosper Insights & Analytics has released the 2016 Customer Service Champions, marking the fourth year that consumers – in their own words – have honored retailers for service excellence.

Prosper Insights July 24, 2017 General, Retail No Comments Read more

L.L.Bean, Amazon And Nordstrom Are Customer Service Champions, According To Consumers

From Forbes on March 29, 2016: It’s an Amazon, Amazon, Amazon, Amazon world, but one retailer continues to top the online giant when it comes to shopper experience. For the second year in a row, outdoor outfitter L.L.Bean tops the list

Prosper Insights March 29, 2016 Analytics, Retail, Uncategorized Read more

L.L.Bean Boots Amazon.com From Customer Service Champion Pedestal

From Forbes.com: Amazon.com, retail disruptor extraordinaire, has just been given the boot. The Bean Boot. Crowning 2013’s inaugural list of Customer Service Champions, Amazon slipped to second position in 2014, behind L.L.Bean (the former #2). Prosper Insights & Analytics’ 2014 Customer Service

Prosper Insights April 8, 2015 Analytics, Retail Read more

Consumer Snapshot – May 2014

Latest consumer discoveries for May 2014. For more: www.ConsumerSnapshot.com

Prosper Insights May 15, 2014 Economy, Retail Read more

Amazon.com, L.L.Bean, Lands’ End Named Customer Service Champions By Consumers

As many a marketer will likely attest, too often in today’s retail environment consumers’ final decision in the buyer process comes down one little five letter word: price. Shoppers, armed with their mobile devices, maintain a direct connection to the

Prosper Insights May 7, 2014 E-commerce, Retail Read more
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