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L.L.Bean, Amazon And Nordstrom Are Customer Service Champions, According To Consumers

From Forbes on March 29, 2016: It’s an Amazon, Amazon, Amazon, Amazon world, but one retailer continues to top the online giant when it comes to shopper experience. For the second year in a row, outdoor outfitter L.L.Bean tops the list

Prosper Insights March 29, 2016 Analytics, Retail, Uncategorized Read more

Is The Macy’s ‘Magic’ Fading? Three Reasons Behind The Retailer’s Holiday Bust

From Forbes on January 11, 2016: With Macy’s recently reporting a holiday same-store sales decline of 4.7% as well as plans to shutter 40 stores in 2016, one has to wonder if the “Magic of Macy’s” still resonates with consumers.

Prosper Insights January 11, 2016 Holiday, Retail Read more

Millennials Say Amazon.com Provides Best Customer Service, Boomers Disagree

From Forbes.com: While consumers overall recently voted L.L.Bean the best in customer service, if you ask a Millennial, he or she will likely disagree. New analysis from Prosper’s Customer Service Champions ranking reveals a vast disparity between two of the most

Prosper Insights April 9, 2015 Analytics, Retail Read more

Amazon, Costco, Macy’s, Gap Shoppers Forecast Bright Outlooks For Holiday Spending

With the back-to-school season winding down, it’s about that time of year for shoppers to look forward to the winter holidays. And while it may seem premature to preempt Halloween with the holiday discussion, last year one in five began

Prosper Insights September 4, 2014 Economy, Holiday, Retail, Uncategorized Read more

Shoppers Explain Where Target Went Off-Target

Consumers may forgive, but they will not forget. Unfortunately in Target’s case, shoppers are slow to even muster up that forgiveness. With its holiday data breach impacting every level of Target’s organization, one must look to the most important piece

Prosper Insights May 28, 2014 Analytics, Apparel, Data Security, E-commerce, Retail Read more

Consumer Snapshot – May 2014

Latest consumer discoveries for May 2014. For more: www.ConsumerSnapshot.com

Prosper Insights May 15, 2014 Economy, Retail Read more

Amazon.com, L.L.Bean, Lands’ End Named Customer Service Champions By Consumers

As many a marketer will likely attest, too often in today’s retail environment consumers’ final decision in the buyer process comes down one little five letter word: price. Shoppers, armed with their mobile devices, maintain a direct connection to the

Prosper Insights May 7, 2014 E-commerce, Retail Read more

Amazon Sets The Standard For Shopper Security While Target Struggles

When we released our predictions for Holiday Winners and Losers in November, Target was poised for a “win” in a not-so-robust, hyper-competitive season of shopping. With a nice mix of heavy-spending Gen X-ers as well as a base of those covetable

Prosper Insights January 29, 2014 Analytics, Retail Read more

Amazon Prime Members: Why Macy’s, Kohl’s, and DSW Should Be Worried About Them

While it remains to be seen how (or if) the 2013 Marketplace Fairness Act will impact sales for Amazon.com, what we do know is that the online leader seems to have a loyal constituency in its Amazon Prime Membership. For

Prosper Insights May 29, 2013 Apparel, Happiness, Retail Read more
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