L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon.com. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics’
Customer Service Champions: L.L.Bean Gets Top Honors, Edges out Amazon for Third Year in a Row
Prosper Insights & Analytics has released the 2016 Customer Service Champions, marking the fourth year that consumers – in their own words – have honored retailers for service excellence.
Millennials Say Amazon.com Provides Best Customer Service, Boomers Disagree
From Forbes.com: While consumers overall recently voted L.L.Bean the best in customer service, if you ask a Millennial, he or she will likely disagree. New analysis from Prosper’s Customer Service Champions ranking reveals a vast disparity between two of the most
L.L.Bean Boots Amazon.com From Customer Service Champion Pedestal
From Forbes.com: Amazon.com, retail disruptor extraordinaire, has just been given the boot. The Bean Boot. Crowning 2013’s inaugural list of Customer Service Champions, Amazon slipped to second position in 2014, behind L.L.Bean (the former #2). Prosper Insights & Analytics’ 2014 Customer Service
Consumer Snapshot – May 2014
Latest consumer discoveries for May 2014. For more: www.ConsumerSnapshot.com