From Forbes on April 14, 2016: When we first addressed Jet.com, the start-up had just launched with many speculating that this site, with its complex pricing algorithms, vast assortment, and low-threshold free shipping, could give Jeff Bezos & Co. over at
Which Three Retailers Bridge The Generation Gap For Customer Service Excellence?
From Forbes on April 5, 2016: While L.L.Bean ranked supreme among this year’s Customer Service Champions overall, younger shoppers certainly express a difference of opinion. New analysis of Prosper Insights & Analytics’ 2015 Customer Service Champions reveals that both the Millennial
Millennials Say Amazon.com Provides Best Customer Service, Boomers Disagree
From Forbes.com: While consumers overall recently voted L.L.Bean the best in customer service, if you ask a Millennial, he or she will likely disagree. New analysis from Prosper’s Customer Service Champions ranking reveals a vast disparity between two of the most
Consumer Snapshot – April 2014
Latest consumer discoveries for April 2014. For more: www.ConsumerSnapshot.com
Holiday 2013 Spending Preview: Will Millennials Save The Season?
Listen closely…can you hear that? It’s the terrified screams from millions of children enjoying their summer breaks as retailers pound a [premature] Back-to-School drumbeat to get the second largest shopping season of the year underway. And when schools return to
Though Android Continues to Climb, Millennials Are Looking to Apple
While Apple mildly beat analysts’ expectations, looking forward into Q2 it appears that the tech giant’s road won’t be getting much easier to travel. Among consumers planning to purchase a mobile phone in the next three months (April, May, or