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The Digital Shopper Showdown: Amazon Versus Jet.com

From Forbes on April 14, 2016: When we first addressed Jet.com, the start-up had just launched with many speculating that this site, with its complex pricing algorithms, vast assortment, and low-threshold free shipping, could give Jeff Bezos & Co. over at

Prosper Insights April 18, 2016 Retail Read more

Which Three Retailers Bridge The Generation Gap For Customer Service Excellence?

From Forbes on April 5, 2016: While L.L.Bean ranked supreme among this year’s Customer Service Champions overall, younger shoppers certainly express a difference of opinion. New analysis of Prosper Insights & Analytics’ 2015 Customer Service Champions reveals that both the Millennial

Prosper Insights April 5, 2016 Analytics, Retail, Uncategorized Read more

Millennials Say Amazon.com Provides Best Customer Service, Boomers Disagree

From Forbes.com: While consumers overall recently voted L.L.Bean the best in customer service, if you ask a Millennial, he or she will likely disagree. New analysis from Prosper’s Customer Service Champions ranking reveals a vast disparity between two of the most

Prosper Insights April 9, 2015 Analytics, Retail Read more

Consumer Snapshot – April 2014

Latest consumer discoveries for April 2014. For more: www.ConsumerSnapshot.com

Prosper Insights April 14, 2014 Economy, Retail Read more

Holiday 2013 Spending Preview: Will Millennials Save The Season?

Listen closely…can you hear that? It’s the terrified screams from millions of children enjoying their summer breaks as retailers pound a [premature] Back-to-School drumbeat to get the second largest shopping season of the year underway. And when schools return to

Prosper Insights August 7, 2013 Holiday, Retail Read more

Though Android Continues to Climb, Millennials Are Looking to Apple

While Apple mildly beat analysts’ expectations, looking forward into Q2 it appears that the tech giant’s road won’t be getting much easier to travel. Among consumers planning to purchase a mobile phone in the next three months (April, May, or

Prosper Insights April 29, 2013 Mobile, Technology Read more
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