From Forbes on May 26, 2015: In the battle for home improvement supremacy, Lowe’s always seems to settle for second place behind star performer Home Depot. While both of these big box behemoths recently posted comp store gains in for
4 Analytics Every Business Needs To Know About Consumers
The latest from Prosper on Forbes.com… According to the May monthly reading from Prosper, consumer confidence is flat month-over-month but up year-over-year. Planned spending on retail and dining, purchase intentions for autos, and consumer impulsivity are all rising. Among Adults 18+, the May Consumer Confidence reading
Consumer Snapshot – May 2015
Latest consumer insights for May 2015. For more: www.ConsumerSnapshot.com
3 Reasons Why Consumers’ Gas Price ‘Savings’ Aren’t A Sure Bet For Solid Retail Sales
From Forbes on May 4, 2015: When gas prices began to decline late last year, consumers immediately felt the relief during the heavy spending holiday season, and confidence in the economy reached levels not seen since before the Great Recession.
Consumer Snapshot – April 2015
Latest consumer insights for April 2015. For more: www.ConsumerSnapshot.com
Millennials Say Amazon.com Provides Best Customer Service, Boomers Disagree
From Forbes.com: While consumers overall recently voted L.L.Bean the best in customer service, if you ask a Millennial, he or she will likely disagree. New analysis from Prosper’s Customer Service Champions ranking reveals a vast disparity between two of the most
L.L.Bean Boots Amazon.com From Customer Service Champion Pedestal
From Forbes.com: Amazon.com, retail disruptor extraordinaire, has just been given the boot. The Bean Boot. Crowning 2013’s inaugural list of Customer Service Champions, Amazon slipped to second position in 2014, behind L.L.Bean (the former #2). Prosper Insights & Analytics’ 2014 Customer Service
Consumer Snapshot – March 2015
Latest consumer insights for March 2015. For more: www.ConsumerSnapshot.com
Walmart’s $7 Billion ‘Gift’ To Kohl’s
Although Walmart’s global e-commerce operations reported 22% gains in sales for fiscal year 2015, U.S. same-store sales at Walmart stores were comparatively lackluster at +0.5%. Overarching retail trends like declining store traffic, the “death” of malls, and rise of online
Consumer Snapshot – February 2015
Latest consumer insights for February 2015. For more: www.ConsumerSnapshot.com