Prosper Insights & Analytics has released the 2016 Customer Service Champions, marking the fourth year that consumers – in their own words – have honored retailers for service excellence.
Lowe’s Poised As Successor To The Sears Appliance Empire
From Forbes on April 26, 2016: With speculation about the future of Sears Holdings running rampant among analysts and amid news of additional store closures, one has to wonder which retailers might step up with shoppers should a Sears shutdown become a
Sears: The Good, The Bad And The Ugly
From Forbes on January 26, 2016: With the challenging holidays officially in the rear view, ’tis the season for store closures. While Macy seems to be bearing the brunt of the criticism, Sears Holdings, relatively speaking, slipped under the radar
L.L.Bean Boots Amazon.com From Customer Service Champion Pedestal
From Forbes.com: Amazon.com, retail disruptor extraordinaire, has just been given the boot. The Bean Boot. Crowning 2013’s inaugural list of Customer Service Champions, Amazon slipped to second position in 2014, behind L.L.Bean (the former #2). Prosper Insights & Analytics’ 2014 Customer Service
Impress Your Boss: 5 Unique Insights That Will Do The Trick
The latest from Prosper Now’s Blog on Forbes.com… It’s a highly competitive retail marketplace. Corporations are always looking for a competitive edge. With that in mind, here are five unique business insights with one goal—to arm business professionals with valuable pieces of consumer
Sears Slumps In Appliances As Kenmore Fails To Attract Millennial Shoppers
Challenge anyone to name a positive aspect of Sears and chances are that person will opine about the department store’s vast real estate holdings or the value remaining in house brands Craftsman, DieHard, and Kenmore. While we could certainly question
Prosper Impulsivity Scores for Electronics Retailers: Target Shoppers Most Impulsive; Amazon Shoppers Least Impulsive
December 10, 2013 Consumer electronics remain a popular gift category this holiday season. 36.1% of Americans have added items such as TV’s, DVD players and mobile devices to their lists. And it appears that they may get their wish; one-third of consumers