L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon.com. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics’
Customer Service Champions: L.L.Bean Gets Top Honors, Edges out Amazon for Third Year in a Row
Prosper Insights & Analytics has released the 2016 Customer Service Champions, marking the fourth year that consumers – in their own words – have honored retailers for service excellence.